www.nwinjurylawcenter.com Often an insurance adjuster will contact you right after an accident. They may appear very friendly and sometimes even send you a written “Customer Service Pledge”, in an attempt to convince you your case will be handled fairly and paid at full value when settled. But beware, in order to interact successfully with an insurance company, you must become a fully informed consumer. First, keep in mind, an insurance company is a business. Their whole purpose, like that of any other business, is to make a profit. The way you make a profit as an insurance company is to take in more than you pay out. Second, keep in mind, insurance companiy’s are usually very large corporations with highly trained personnel. Their people know the fine details of the law and know what steps they can take to defeat or minimize the value of your claim. Although some companines do treat people fairly, it is important to remember their only legal obligation is to protect their customer, not you. It is their job to take whatever measures they can to defend against your claim or to make it have as little value as possible. The questions below can be an important barometer of whether or not the insurance company contacting you intends to deal with you fairly. If the company balks at giving information which would put you on an equal footing with them, or refuses to give information which you are entitled to by law, this is an important red flag. Unless you have experience in …

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